Refund Policy

Effective Date: April 30, 2024

Introduction

At Quiz Monetize, we want you to be completely satisfied with your purchase. This Refund Policy outlines the terms and conditions for requesting refunds for our software and services.

1. 30-Day Money-Back Guarantee

We offer a 30-day money-back guarantee for all Quiz Monetize purchases. If you are not satisfied with your purchase for any reason, you may request a full refund within 30 days of your purchase date.

2. Eligibility for Refunds

To be eligible for a refund, the following conditions must be met:

  • The refund request must be made within 30 days of the original purchase date
  • You must provide a valid reason for the refund request
  • The software must not have been extensively customized or modified beyond normal use
  • You must provide proof of purchase (order confirmation email or transaction ID)

3. How to Request a Refund

To request a refund, please follow these steps:

  1. Contact our support team at [email protected]
  2. Include your order number or transaction ID
  3. Provide a brief explanation of why you are requesting a refund
  4. Our team will review your request and respond within 2-3 business days

4. Refund Processing

Once your refund request is approved:

  • Refunds will be processed within 5-7 business days
  • The refund will be credited to the original payment method used for the purchase
  • You will receive a confirmation email once the refund has been processed
  • Depending on your bank or credit card company, it may take additional time for the refund to appear in your account

5. Exceptions

Refunds may not be available in the following circumstances:

  • Requests made after the 30-day refund period
  • Purchases made with promotional codes or during special sales (unless otherwise specified)
  • Cases where the software has been distributed or resold to third parties
  • Refund requests deemed fraudulent or abusive

6. Alternative Solutions

Before requesting a refund, we encourage you to contact our support team. We may be able to resolve your concerns through:

  • Technical support and troubleshooting
  • Installation assistance
  • Feature explanations and guidance
  • Customization suggestions

7. Contact Information

If you have any questions about our Refund Policy or need to request a refund, please contact us:

Email: [email protected]

We are committed to providing excellent customer service and will work with you to resolve any issues you may have.